Privacy Policy

This Privacy Policy explains how ROSENZA INTERNATIONAL TRADING L.L.C ("Rosenza", "we", "us") collects, uses and protects personal data when you visit rosenzallc.com, contact us, or interact with our advertising. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.

1. Who we are

The data controller is ROSENZA INTERNATIONAL TRADING L.L.C, Trade Licence No. 869805, M29 Al Dana Center, Makhtoum Road, Deira, Nr. Carlton Palace Hotel, Dubai, 13628, United Arab Emirates. Contact: info@rosenzallc.com, +971 52 802 9191.

2. Data we collect

• Information you give us: name, email, phone number, company name and the content of your message when you use our contact or trade enquiry forms, email or call us.
• Information collected automatically: IP address, device and browser type, pages visited and referring URLs, collected through cookies and similar technologies.
• Advertising data: if you respond to our ads on Meta platforms (Facebook, Instagram) or other networks, we may receive the information you submit through those ads, such as lead forms.

3. How we use your data

• To respond to enquiries and manage trade relationships
• To operate, secure and improve our website
• To measure and improve our advertising, including through the Meta Pixel and Conversions API
• To meet legal, tax and regulatory obligations

We process data on the basis of your consent, the performance of a contract or pre-contract steps you have requested, our legitimate business interests, or legal obligations.

4. Cookies and advertising technologies

Our website may use cookies and tools provided by third parties such as Meta Platforms and Google to understand how visitors use the site and to show relevant ads. You can control cookies through your browser settings, and manage ad preferences in your Meta and Google account settings.

5. Sharing your data

We do not sell personal data. We share it only with: service providers who support our website, email and IT systems; advertising and analytics partners as described above; companies in the BRND.ME group where needed to handle your enquiry; and authorities where required by law. Some of these recipients may be outside the UAE, in which case we take steps to ensure your data is adequately protected.

6. Retention

We keep personal data only as long as needed for the purposes above, or as required by law (for example, UAE tax record-keeping rules).

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, restrict or object to its processing, or withdraw consent at any time. To make a request, email info@rosenzallc.com.

8. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

9. Marketplace purchases

Orders placed on Amazon.ae, noon, Namshi or other marketplaces are governed by that marketplace's own privacy policy.

10. Changes

We may update this policy from time to time. The latest version will always be available on this page.